Privacy Policy

Back From the Dead Guitars

Effective Date: June 01, 2026

Back From the Dead Guitars operates the website backfromthedeadguitars.com.

This Privacy Policy explains what information may be collected when you visit this website, contact us, or purchase from us, how that information may be used, and how it may be protected.

Back From the Dead Guitars is a small online business selling used, restored, repaired, modified, and upgraded guitars and related items. We do not sell customer personal information, and we do not intentionally collect more information than needed to operate the website, communicate with customers, process orders, ship products, and maintain basic business records.

By using this website, you agree to the practices described in this Privacy Policy.

Information We May Collect

We may collect personal information that you voluntarily provide, including:

• name,

• email address,

• phone number, if provided,

• billing address,

• shipping address,

• order details,

• customer messages,

• return or refund request information,

• photos or videos you send related to an order, damage claim, repair question, or customer service issue.

We may also receive limited payment-related information through third-party payment processors. Back From the Dead Guitars does not intentionally store full credit card numbers on this website.

Automatically Collected Website Information

When you visit this website, certain technical information may be collected automatically by the website platform, hosting provider, analytics tools, security tools, embedded services, or browser technology.

This may include:

• IP address,

• browser type,

• device type,

• operating system,

• pages visited,

• general location information based on IP address,

• date and time of visit,

• referring website,

• cookies or similar website identifiers,

• basic website usage or performance information.

Back From the Dead Guitars does not personally monitor individual visitors for marketing purposes. However, website providers such as Hostinger, security services, analytics tools, payment processors, or embedded third-party services may process technical information as part of operating, securing, improving, or measuring website performance.

How We Use Information

We may use collected information to:

• operate and maintain the website,

• respond to customer questions,

• process orders,

• arrange shipping,

• provide order updates,

• handle returns, refunds, shipping damage claims, or customer service issues,

• prevent fraud or misuse,

• maintain business records,

• comply with legal, tax, payment, shipping, or platform requirements,

• improve website function and customer experience.

We do not sell customer information.

We do not use customer information for broad third-party marketing campaigns.

If email marketing or a newsletter is ever added in the future, it will be offered separately and users will be given a way to opt out.

Orders, Payments, and Shipping

If you purchase an item, your information may be shared with trusted third-party service providers as needed to complete the transaction.

These may include:

• payment processors,

• website hosting providers,

• ecommerce platform tools,

• shipping carriers,

• label providers,

• insurance or claim services,

• tax or accounting tools,

• fraud prevention services.

These third parties may process your information according to their own privacy policies and legal obligations.

Back From the Dead Guitars only shares information that is reasonably necessary to complete the transaction, ship the item, process payment, protect against fraud, comply with law, or resolve a customer service issue.

Cookies and Similar Technologies

This website may use cookies or similar technologies to support website functionality, checkout features, security, analytics, embedded content, or third-party services.

Cookies are small files stored by your browser that help websites function properly or remember certain information.

Some cookies may be required for the website to function. Other cookies may be related to analytics, security, performance, embedded media, shopping cart functions, or third-party tools.

You may be able to manage or disable cookies through your browser settings. Disabling cookies may affect how the website functions.

For more details about cookies used by the website platform or hosting provider, users may review Hostinger’s cookie and privacy information. Hostinger’s website builder documentation states that site owners can notify visitors about cookies through a cookie banner or privacy policy page.

Third-Party Links and Services

This website may contain links to third-party websites or services, including payment processors, shipping carriers, social media pages, marketplace listings, embedded media, manufacturers, or informational resources.

Back From the Dead Guitars is not responsible for the privacy practices, content, security, or policies of third-party websites.

When you leave this website or use a third-party service, that third party’s privacy policy applies.

Customer Messages, Photos, and Order Issues

If you contact Back From the Dead Guitars about a guitar, order, return, shipping damage, repair question, or customer service issue, we may keep a record of that communication.

If you send photos or videos related to an item, damage claim, repair issue, or return, those files may be used to review the issue, communicate with shipping carriers or insurance providers, document the condition of the item, or resolve the customer service matter.

We do not use customer-submitted photos or videos for advertising without permission, unless they are necessary to document a transaction, return, damage claim, or dispute.

Data Retention

We keep customer and order information only as long as reasonably necessary for business, legal, tax, accounting, fraud prevention, warranty, dispute, return, refund, or customer service purposes.

Some records may need to be retained for a reasonable period after a transaction is completed.

When information is no longer needed, we will make reasonable efforts to delete, securely store, or dispose of it appropriately.

Information Security

Back From the Dead Guitars takes reasonable steps to protect customer information from unauthorized access, misuse, loss, disclosure, or alteration.

However, no website, email system, payment system, hosting provider, or internet transmission can be guaranteed to be completely secure.

Customers should avoid sending sensitive payment information, passwords, or unnecessary personal information through email or contact forms.

The FTC recommends that businesses understand what personal information they collect, who has access to it, and how it moves through the business before deciding how best to secure it.

Children’s Privacy

This website is not intended for children under 13.

Back From the Dead Guitars does not knowingly collect personal information from children under 13.

If you believe a child has provided personal information through this website, please contact us so that we can review and delete it if appropriate.

Your Choices

You may choose not to provide personal information. However, some information may be required to place an order, receive a shipment, request customer service, or complete a return or refund.

You may contact us to request that we review, correct, or delete personal information associated with you, subject to any legal, tax, accounting, shipping, fraud prevention, dispute, or business record obligations.

You may control cookies through your browser settings.

Rights for Certain Users

Depending on where you live, you may have additional privacy rights regarding access, correction, deletion, portability, restriction, objection, or withdrawal of consent.

If you are located in the European Economic Area, United Kingdom, or another jurisdiction with specific privacy rights, you may contact us to make a privacy-related request.

We will respond as reasonably required by applicable law.

Legal Disclosure

Back From the Dead Guitars may disclose information if required or permitted by law, court order, subpoena, government request, payment processor requirement, fraud investigation, shipping claim, insurance claim, or to protect the rights, safety, property, or security of Back From the Dead Guitars, customers, or others.

Changes to This Privacy Policy

Back From the Dead Guitars may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated effective date.

Continued use of the website after changes are posted means you accept the updated Privacy Policy.

Contact Information

Questions about this Privacy Policy or personal information may be sent to:

Back From the Dead Guitars
Email: KZ@backfromthedeadguitars.com